Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with Veloura. We are committed to providing a smooth and reliable shipping experience.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

• Domestic Orders: 5–10 business days

• International Orders: 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak shopping periods.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location.

We may also offer free shipping on qualifying orders or during promotional events.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.

Delays

While we strive to deliver orders on time, unforeseen circumstances such as carrier delays, customs processing, or severe weather may impact delivery schedules. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Veloura is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@veloura.com

We aim to respond to all inquiries within 24–48 business hours.